General
Simply register in our website tooyootoys.com, buy subscription package, and place order of your favourite toys.
Currently, our area coverage involves Jakarta, Tangerang, Depok and Bekasi. But, we’ll expand to more areas in the future.
We accept bank transfer (BCA and Mandiri) and credit card (Visa and Master)
You can rent toys worth of 3 (three) tokens if you subscribe OOWSOME Package, and 5( five) tokens if you subscribe SOOPERB Package
It might happen because you made payment more than 1x24 hours hence the subscription order is automatically cancelled. Don’t worry, you can contact Customer Service at hello@tooyootoys.com or via Whatsapp/Line to get help.
No. Currently we only apply subscription method. There is 1 month length of subscription that you can choose.
You can contact Customer Service to arrange the pick up for toys that are being rented. However, please be noted that any payment has been made is not refundable.
Our first-timer rate is intended only for new customer to try our service, and not for repeated customer. You can enjoy the same rate by renewing your subscription package to 6-months package. We truly appreciate your understanding and support by following our policy. Tooyootoys reserves the right to cancel the subscription if we found out that customer is renewing the subscription using another email account. In this case, a refund will be done to the customer. Please kindly be noted that refund process will take up to 3(three) working days and might be deducted with certain fee, depending on your payment method and bank account.
Order and Delivery
No, you do not need to put deposit.
It will be used for verification purpose to make sure we are delivering the toys to the right customers and address.
We will deliver the toys at maximum 3 (three) working days after order is received if you choose "Regular" shipping method, and the next working day if you choose "Next Day" delivery method ( if the order is received before 2PM).
We deliver daily from Monday to Saturday.
Unfortunately, No. We will arrange the delivery schedule based on the route we have for the day. Our customer service will confirm the delivery timing to you 1 day before.
No. Currently, we only use delivery service by our own team. It’s hassle free and it’s free of charge.
Simply sign in to your account in the websites and go to “Order” section in your account. There will be options to return or swap. Our Customer Service team then will be in contact with you to confirm on the delivery schedule.
No. You need to return all 3 (three) tokens when return or do swap.
Please check your subscription plan validity. It requires minimum 7 (seven) days validity to choose for swap. If your plan ends in the next 7 (seven) days, you can buy a new subscription package to continue enjoy the unlimited toys rental service.
Toys
Yes, we clean all toys with safe sanitizers and tools. We make sure all toys are in the good condition when delivered to our customers.
No. We will take care of the cleaning. However, we will appreciate if you handle the toys with care for next user’s courtesy.
You can leave your email in the “Notify Me When Available” box when browsing the product. We will notify you via email once the toy is back in stock.
You can contact our Customer Service team via hello@tooyootoys.com and share your wish. We will note your inputs and put on consideration whenever we are expanding our toys selection regularly.
Yes. Please kindly contact our Customer Service team via hello@tooyootoys.com or via Whatsapp /Line for further information.
Please kindly immediately contact our Customer Service team via hello@tooyootoys.com. There will be damage cost according to severity level charged to you, please read terms and conditions for the details.
